- DELIVERY TO OTHER COUNTRIES IN THE EUROPEAN UNION
Delivery via Bpost Domicile, in 4 to 7 working days: 12€ VAT Incl.
- DELIVERY TO THE REST OF THE WORLD
Delivery via Bpost Domicile, in 4 to 10 working days from 20€ VAT Incl.
For deliveries outside the European Union, custom fees may apply and are at the customer’s charge.
- RETURNS WITHIN 30 DAYS
You have received your items but the size and/or the model don’t suit you? No worries, you have 30 days from the day of the reception of the parcel to send the items back to us.
- PERSONALIZED ITEMS:
Given the unique and personal character of a personalized product, it can’t be returned or exchanged in accordance with the article of the French Consumer Code: ??. Given this article, it isn’t possible to return the products. We recommend that you spend the necessary amount of time and attention when creating your personalized product.
- RETURN PROCEDURE
The returns are free of charge through Bpost (only in Belgium and France). To benefit from free returns, follow the return procedure document in your parcel. The returns are done at the clients own risks. The product must be returned in its original packaging, in its original state, new, not worn, not washed, with the return document.
Please send it to the following address:
TB STYLE sprl
41 rue du Fond des Fourches,
If these conditions aren’t respected by the Client, especially the return conditions, MYA BAY won’t be able to proceed to the refund or to the creation of a voucher for the concerned products.
- WHAT TIME FRAME?
As soon as your product has been exchanged or refunded, a confirmation email will be sent to you. In the case of an exchange, it will be treated as soon as possible according to the availability of the products in a time frame of maximum 15 days after reception of your articles. If the products aren’t available, we will get in touch with you to inform you. In the case of a refund, the refund will be done automatically on the bank account linked to the card or the PayPal account used during payment within 15 days after reception of your products.