DELIVERY & RETURNS
The orders are prepared and sent out for delivery within 24 hours after placement of your order (excluding weekends and public holidays)
- For standard orders, your parcel will be sent out for delivery on the day of the order if it is placed before 9am (excluding weekends and public holidays).
- For orders of personalized products, production and delivery take between 3 and 4 weeks.
- You will be informed by email as soon as your parcel is sent out for delivery and will receive a tracking number to follow the delivery of your parcel.
DELIVERY TO BELGIUM, FRANCE, LUXEMBOURG & NETHERLANDS FREE FROM 59€ IN RELAIS POINT
- Delivery to Belgium via Bpost Domicile, without signature, in 48/72h: 6€ VAT Incl.
- Delivery to France, Luxembourg, The Netherlands , Germany and England via Bpost Domicile, in 3 to 5 days: 9€ VAT Incl.
Delivery to a Relais Point
- Delivery to Belgium via a Relay Point in Belgium 2 working days 4,00€ VAT Incl., free from 59€
- Delivery to France via Mondial Relais in France 3 to 5 working days 7,00€ VAT Incl., free from 59€
- Delivery to The Netherlands via DHL Parcel in The Netherlands 3 to 5 working days 7,00€ VAT Incl., free from 59€
- Delivery to Luxembourg via Post Luxembourg in Luxembourg 3 to 5 working days 7,00€ VAT Incl., free from 59€
- These costs are indicative and may change according to your address at checkout.
DELIVERY TO OTHER COUNTRIES IN THE EUROPEAN UNION
- Delivery via Bpost Domicile, in 4 to 7 working days: 15€ VAT Incl.
DELIVERY TO THE REST OF THE WORLD
- Delivery via Bpost Domicile, in 4 to 10 working days from 20€ VAT Incl. For deliveries outside the European Union, custom fees may apply and are at the customer's charge.
FREE SHIPPING TO THE UNITED STATES FROM 150€Free shipping to the United States in 4 to 10 days: 20€ VAT INC, free from 150€
RETURNS WITHIN 30 DAYSYou have received your items but the size and/or the model don't suit you? No worries, you have 14 days from the purchase date to send the items back to us.
PERSONALIZED ITEMS:Given the unique and personal character of a personalized product, it can't be returned or exchanged in accordance with the article of the French Consumer Code: ??. Given this article, it isn't possible to return the products. We recommend that you spend the necessary amount of time and attention when creating your personalized product.
RETURN PROCEDUREThe returns are free of charge through Bpost (only in Belgium and France). To benefit from free returns, follow the return procedure document in your parcel. The returns are done at the clients own risks. The product must be returned in its original packaging, in its original state, new, not worn, not washed, with the return document. Please send it to the following address:TB STYLE sprl 41 rue du Fond des Fourches, 4041 Vottem, Belgium If these conditions aren't respected by the Client, especially the return conditions, MYA BAY won't be able to proceed to the refund or to the creation of a voucher for the concerned products.