Frequently Asked Questions

  • Product Information

    • What are your jewels made of? The jewels are high-end items, brass based and plated. They come in a variety of colours such as silver, gold, pink gold, chocolate and black.
    • What are the sizes of the jewels? The rings all come with a one-size fits all system. The bracelets have a 3-way locking system with the following dimensions: - Women's bracelet: the closed diameters are 55, 58 and 60mm - Kid's bracelets: the closed diameters are 49, 53 and 56mm - Men's bracelets: the closed diameters are 68, 70 and 73 mm
    • Where are your jewels made? All our jewels are carefully crafted in France.
    • Do you make models for men and children? We create jewels for men and for kids. You will find the men's models here and the kids models here.
  • How do I maintain my jewel? We advise you to avoid water but especially chlorine, cleaning products and any other aggressive product for which we can't guarantee the good behaviour of the plating.
  • Is my jewellery under warranty? Our jewels have a 2 year warranty for normal uses (except for personalized jewels). We advise you to avoid water but especially chlorine, cleaning products and any other aggressive product for which we can't guarantee the good behaviour of the plating. You will find more information about our warranty here.
  • How do I know if my jewel is an authentic Mya Bay? To ensure the authenticity of a Mya Bay jewel it must be purchased directly from our website or from an authorized Mya Bay retailer.
  • Payment

    • What payment methods are available on your site? You can pay your purchases on the site www.mya-bay.com by credit card: Carte Bleue, Carte Maestro, Visa, Mastercard, Amex, via Paypal and Apple Pay. We guarantee the complete confidentiality of your banking information, secured by the SSL protocol, which automatically controls the validity of access rights during your payment by credit card and encrypts all exchanges in order to guarantee confidentiality. We do not know or retain information about your credit card.The use of the payment by Paypal requires the opening of an account by going to this page: https://www.paypal.com/en/signup/account.If you choose to pay your order through Paypal, you will need to login with your account and confirm your payment.
    • Can I use my credit card securely on your site? Mya Bay works with Braintree, which guarantees secured online payment. At no time will Mya Bay have access to your bank details.Online payment by credit card is done via the "Secure Socket Layer" (SSL) security system which allows the encryption of your bank details when they are transmitted over the network.All your purchases at www.mya-bay.com are protected and secured. Your bank details are encrypted and will never be saved.You can make your purchases on our site in complete peace.
    • When will my card be charged for my order? Mya Bay will debit your credit card for the full amount at the time of the order.
  • Return and exchange

    • Can I get a refund? We are convinced that your purchase on www.mya-bay.com will give you complete satisfaction. If you still wish to return your order because you have changed your mind you have up to 14 days after reception of the jewel to notify us that you wish to return your order. You will find all the modalities of returns here.
    • My jewel is damaged and / or broken what should I do? If your jewel is still under warranty please send us an email at contact@mya-bay.com with pictures of the defect of the jewel. Our after-sales department will get in touch with you as quickly as possible.
    • My jewel has been delivered but is damaged, what can I do? You can contact us at contact@mya-bay.com by specifying your order number and by adding photos of the damaged jewel. Our after-sales department will get in touch with you as quickly as possible.
  • Order & Delivery

    • What are the shipping costs and delivery times? You can refer to the table below to know the costs and the delivery time of your order.
      CountryShipping costsShipment time
      Belgium from 5.00€ 2-4 days
      France from 8.00€ 2-5days
      United Kingdom from 9.00€ 2-5days
      Netherlands from 6.00€ 2-5days
      Germany from 7.00€ 2-5days
      United States from 15.00€ 5-8days
      Other European Countries from 15.00€ 2-5days
      Switzerland from 20.00€ 2-5days
      Rest of the world from 20.00€ 5-8days
    • Do you do worldwide shipping? Yes you can be delivered anywhere in the world. You can refer to our table above to know our delivery prices.For orders delivered outside the European Union, taxes and duties may apply. Unfortunately, we are not in control of any country-specific tariffs and duties imposed on your order by your respective government. If you used a coupon on your order, you will be charged taxes and duties based on the original price. We are legally obligated by Border Agencies to show the original price of any of the item(s). These taxes and customs duties are at your expense and must be paid at the time of delivery. The total of your order does not include these taxes and customs duties.
    • Do you do express deliveries? Unfortunately we don't do express deliveries yet. We make every effort to ensure that your jewels reach you as quickly as possible.
    • Can you deliver to business addresses? Yes, when you order simply enter the desired shipping address.
    • Can I receive my jewel in a Pick up and Go location? No, Pick up and Go deliveries are not possible yet.
    • How do I know if my order has been processed? Upon validation of your order a confirmation email will be sent to the email address you mentionned when you created your account.
    • How do I track my order? As soon as your order is sent out for delivery, you will receive a tracking number by e-mail in order to track your order. In order to follow your package in all serenity, we use Bpost for the delivery and the follow-up of your order.You can follow your package on the sitewww.bpost.be by using the tracking number you have received.
  • Other Questions

    • Are your jewels available in stores? Our jewels are available at authorized Mya Bay retailers, you will find your nearest store here.
    • Do you collaborate with bloggers/influencers? Yes, we do collaborate with bloggers and influencers. For any collaboration request you can contact us at eli@mya-bay.com
    • Did you encounter a problem on the site? For any problem encountered on the site you can contact us at contact@mya-bay.com specifying at what stage you encounter a difficulty.
    • Where can I buy the accessory in the picture you posted on social media? Many of the pictures on our social media accounts are taken by customers and fashion bloggers. We therefore can't tell you where a specific item was bought.
  • Do you have an active discount code?
We rarely have a special offer that would result in a discount on our products. However, if we do, we communicate it through our social media channels.

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