A confirmation email will be sent to you, with your order number and a summary of your cart. If you haven't received this email, please check your account. Your order is confirmed as soon as you see it appear in your My account area. If this tab is empty, please contact us at eshop@mya-bay.com.

Estimated delivery times vary depending on where your parcel is going. However, you can expect to receive your order within:

• Standard delivery in Europe: 2 to 5 business days.
• Express delivery in Europe: 1 to 2 business days.
• Standard delivery worldwide: 3 to 5 business days.

Shipping costs vary depending on the delivery method you choose (standard or express) and the destination of your order.

For standard delivery, shipping is free from €100. Below that amount, standard delivery costs between €7 and €10 within Europe. Worldwide, standard delivery can cost up to €12.

Nothing could be easier! Go to My account / My orders, where you'll find your parcel's tracking number. You'll also be kept informed by email when your order ships and as it makes its way to you.

You can add or remove items from your cart as long as your order hasn't been placed. Once your order is placed, you'll need to cancel it entirely if you want to change an item.

Once your order is placed, you have one hour to cancel it. To do so, send an email to eshop@mya-bay.com. After one hour, you can only send the items back to us for a refund once you've received your parcel, within 30 days.

Please contact our Customer Service at eshop@mya-bay.com. For every problem, there's a solution!

Please contact us at eshop@mya-bay.com. Unfortunately, if your parcel wasn't collected from the pickup point, or was returned to us because of an incomplete address, it will be reshipped to you at your expense.

Has a mistake slipped into your order? No worries, please contact our Customer Service at eshop@mya-bay.com.

Don't forget to attach photos of the parcel you received to your message! It will help us offer you the best possible solution.

Our mission: your satisfaction. If, despite all our quality checks, your jewelry has a small defect, please contact our Customer Service at eshop@mya-bay.com.

Don't forget to attach photos of the defective piece to your message! It will help us offer you the best possible solution.

You have 30 days from receiving your order to return your pieces for a refund or store credit. Please note that damaged or worn jewelry cannot be returned.

Here's how:

• 1. Submit your return request online via My account / My returns
• 2. Stick the prepaid return label, which will be sent to you by email, on your parcel and drop it off at the post office of your choice.

For each return from a European Union country, we deduct a flat fee of €2.50 from the refund amount. This deduction covers part of the processing and handling costs associated with returning the products.

Returns via our return portal are not available for countries outside the EU. In that case, the return is entirely at the customer's expense.

You'll be notified by email as soon as we receive your return. Once it arrives, the team opens the parcels one by one, which can take a little time. Please allow the team a week to get back to you.

You'll receive an email letting you know once your refund has been issued. Allow up to 40 business days for our payment provider to process the payment.

Please note that orders paid with a gift card or store credit are automatically refunded as store credit.

Our jewelry is made with the greatest care. Even so, some pieces occasionally have manufacturing defects. That's why MYA—BAY offers a one-year warranty under normal use.